• CMO Challenge: Leveraging Internal and External Communities

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Ford’s Futuristic Customer Experience Comes Equipped with Artificial Narrow Intelligence

There is no denying that some level of industry disruption has hit almost all brands. The automotive industry, for example, has been faced with the rise of innovative customer experience… Read More

TAV Passport Card Makes Key Loyalty Program Enhancements with iPass Partnership

Sometimes it is the little things that can make a big difference. In the world of customer experience, a quick personalized greeting or a complementary service to alleviate stress during… Read More

Brands and Technology Providers Move to Combat Loyalty Program Fraud Across India

As loyalty programs increase in popularity, more and more loyalty “currencies” (or points) have been introduced into circulation. The rise in both the number of loyalty programs in… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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