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Telenor Sweden’s CMO on Extending the Customer Experience

What does it mean to extend the customer experience? Arild Kaale, CMO of Telenor Sweden shares why he thinks customer experience is so important, not just for telecoms, but for… Read More

Deutsche Telekom Launches M-payment Service

Smartphone customers of Deutsche Telekom, provided they have a compatible device, can make mobile payments by downloading the newly-launched MyWallet app and using MyWallet Card, the … Read More

Vodafone Qatar Wins Nine Industry Awards

Vodafone Qatar was recently recognised with nine industry awards by “Contact Center World”, a leading global organisation for contact centre and customer engagement best practices. The awards include:… Read More

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Technology Innovation Is Changing How UK Consumers Bank

A new report published July 7 by the British Bankers Association and EY, “The Way We Bank Now,” shares how the ongoing digital banking transformation, growing consumer adoption of technology, and competition among banks is delivering significant improvements in… Read More

Help Wanted: What Good Is Job Creation If We Can’t Find People With The Right Skills To Fill Them?

According to the International Labour Organization, the world needs to create over 500 million new jobs by 2020 to provide career opportunities for people who have jobs now, as well as youth who will join the workforce. But the biggest roadblock to… Read More

Consumer Today Report: April 2013

British consumer confidence crept up in the three months to the end of April, but the mood still remains changeable. This is the key finding of the second edition of The Consumer Today, a quarterly report from dunnhumby and… Read More

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Research

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What You're Saying

The mobility has been the issue so far. But there is a big room for improvement. The other big problem…
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The latest fight over the CFPB involves a debit and credit card hotline. The hotline would take complaints and other…
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Of course they are. They will always have the Old Western Characteristics. It is simple as that. I had a…
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