• CMO Challenge: Leveraging Internal and External Communities

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Telefónica Germany Optimizes the Customer Experience for Responsiveness and Quality

It has been said before and it warrants saying again, which is that standing still is akin to moving backwards. Within the world of business and marketing, this has always… Read More

Mashreq Loyalty Program Wins Prestigious Industry Awards for Innovative CX Efforts

Customer experience is becoming a top priority for brands that understand the need to find new and engaging ways to differentiate themselves from the competition. As the UAE’s… Read More

Sovereign Loyalty Program Hopes to Change the Face of the Health Insurance Industry

Historically, loyalty programs have offered points for an array of purchased-based behaviors. And while this is still a completely viable customer engagement strategy, it is now just one direction that… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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