• CMO Challenge: Leveraging Internal and External Communities

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UK Sees a Dramatic New Rise in Customer Experience Scores

In the past, most brands were almost completely product centric, and many still are. The problem, however, was that this focus on products and services almost bordered on complete obsession,… Read More

Sony Pictures Networks Adapts to Modern Customer Experience Expectations

Audiences, especially younger demographics, have been abandoning traditional media and entertainment sources for some time now. As viewership for terrestrial broadcasts continues to decline, brands within these industries are faced… Read More

Prudential Chooses Comarch to Bring Relevant and Real-time Customer Engagement to Vietnam

Prudential has been helping people protect what they value most for decades. In a dynamic and constantly changing world, Prudential has been committed to providing a sense of peace and… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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