• Loyalty Insights:

    Pelipod Boosts Loyalty, Experience By Taking the Waiting Game Out of Home Delivery 

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Study: Starbucks, Costa Coffee Tops at UK Social Media Customer Engagement

When it comes to engaging with customers through social media, the efforts of two major coffee companies are percolating the most. According to eDigitalResearch.com, a London-based company that insight… Read More

Pelipod Boosts Loyalty, Experience By Taking the Waiting Game Out of Home Delivery

It’s no surprise that now more than ever shoppers are making their purchases online; preferring the method because it saves time and hassle. But challenges still come when… Read More

Air “Fair”: CellPoint Mobile Protects Airlines from Mooched Miles and Loyalty Fraud

In a perfect world, traveling would always be an enjoyable experience. If the Muppet Movie was any indication of reality, people could travel “footloose and fancy free,” like… Read More

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Emerging Markets set the Pace for Technology Devices in 2015

Ask many companies what will be the most attractive market for their technology devices in 2015 and don’t be surprised if the default answer is China. But it’s time for sellers of these products to carry out… Read More

Discounting is Here to Stay - Or is It?

With the option to buy via several different channels, shoppers have become very aware of choosing the best price and often wait for the now inevitable – and seemingly ever present – sales. But is discounting really the most effective… Read More

Regional Report: Customer loyalty in the Philippines

The Customer Strategy Network (CSN) was formed in 2006 as a means to link customer marketing professionals in every point of the globe to share best practices, case studies, perspectives and more. The collective “on the ground”… Read More

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Research

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  • 25 Loyalty and Engagement Stats You Need to Know

    Establishing connections with customers is essential to build loyalty. To do that successfully, brands must understand their target audience and…

  • Don’t Rip and Replace— Wrap and Renew!

    The abundance of legacy applications in the contact center can trap a business into rigid, inefficient processes and introduce…

  • Creating a Customer-Centric Business Culture

    Achieving a customer-centric business culture requires a keen sensitivity to employee commitment, listening to customer feedback, and…

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