• CX Landscape: The State of the Industry Report

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    Loyalty360 Interview: Danielle Anderson, Director of Digital Experience, Harris+Hoole

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Air “Fair”: CellPoint Mobile Protects Airlines from Mooched Miles and Loyalty Fraud

In a perfect world, traveling would always be an enjoyable experience. If the Muppet Movie was any indication of reality, people could travel “footloose and fancy free,” like… Read More

Ellipsis Bringing CX Back

In the Australian customer experience management realm, there is a new company that hopes to improve customer-facing programs. Ellipsis & Company, founded by former Aimia executives Adam Schaffer & David… Read More

Will Apple “Pay” Off With Customers?

During Apple's major press conference−where it announced two new versions of the iPhone 6 (4.7 inches and 5.5 inches), along with the Apple Watch−Apple CEO Tim Cook… Read More

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Emerging Markets set the Pace for Technology Devices in 2015

Ask many companies what will be the most attractive market for their technology devices in 2015 and don’t be surprised if the default answer is China. But it’s time for sellers of these products to carry out… Read More

Discounting is Here to Stay - Or is It?

With the option to buy via several different channels, shoppers have become very aware of choosing the best price and often wait for the now inevitable – and seemingly ever present – sales. But is discounting really the most effective… Read More

Regional Report: Customer loyalty in the Philippines

The Customer Strategy Network (CSN) was formed in 2006 as a means to link customer marketing professionals in every point of the globe to share best practices, case studies, perspectives and more. The collective “on the ground”… Read More

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What You're Saying

Yeah very good thought to upgrade and make its proper usage to increase customers value and satisfaction. fjackets
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What about Asia n Europe ,? How citi is doing?
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Customers buy Mercedes Benz not becos they like the brand but because they love the brand.the passion n love…
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