• CMO Challenge: Leveraging Internal and External Communities

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Banking Consumers Want More Out of Their Loyalty Programs

With online banking options abundant today, customers have various choices connected to customer engagement and customer loyalty. But, as in-bank traffic fades nationally, so too, apparently, is customer loyalty to… Read More

Newcastle Infiniti Dealership Takes Home Award for Distinguished CX

A seamless and impactful customer experience is paramount in automobile sales. There exists a negative connotation surrounding the auto sales industry, and pristine CX is essential to turning this image… Read More

Consumers’ Desire for Green Products Remains Strong and Drives Brand Loyalty

Green products, and the desire for them, haven’t gone away and are still a driving force today for brand loyalty and customer engagement. More than half of consumers… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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