• CMO Challenge: Leveraging Internal and External Communities

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Frost & Sullivan Program Helps Businesses Meet Customer Experience Goals

Customer experience is the most important factor when deciding business success in an environment where all competitors basically start from the same place.   That is the focus of a… Read More

Wallet Circle Offers Free Mobile Customer Loyalty Cards to Brexit-Threatened Retailers and Restaurants

While some saw Brexit as a reason to panic, Wallet Circle recognized an opportunity and invited businesses to join its customer loyalty app for free. “Wallet Circle is adapting… Read More

Reply’s Research Shows That Trust Can Be Built by End-to-End Customer Experience Excellence

How businesses use customer relationship technology can help shape brand loyalty and trust, according to a new study. Research found tech applications can enhance customer service and customer experience --… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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