• CMO Challenge: Leveraging Internal and External Communities

    Download Now

View All
Customer Experience Decisions Are Not Driven by Real-time Data

Given the challenge of personalization for loyalty marketers, at this stage it seems like there would be significant progress made in this critical area. Not so, according to a new… Read More

Real-time Guidance Keys Deeper CX Value in NICE Robotic Process Automation

NICE Robotic Process Automation (RPA) manages the order and delivery processes for a company’s entire global operations. One of the world’s largest home furnishings retailers leveraged… Read More

Brands with Loyalty Programs Attract More British Consumer Spend

While once almost universally confined to the hotel and airline industries, loyalty programs are now enjoying a universal ubiquity that seems to be blanketing the market. And the reason is… Read More

View All
U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

View All

Research

View All

What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
VIEW STORY

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
VIEW STORY

we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
VIEW STORY

Our Members

Next Prev
Next Prev
Next Prev
Next Prev
Next Prev
Next Prev
Next Prev
Next Prev