• CMO Challenge: Leveraging Internal and External Communities

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Virgin’s “Mobile-First” Customer Experience Built Upon Gamification and Social Sharing

As “mobile first” continues to be the way our culture is heading, more brands are seeking to integrate a comprehensive mobile strategy into their customer experience. Because the… Read More

Ministry of Economy and Commerce Builds Trust and Customer Loyalty through Expansive New Program

For Ramadan this year, the Ministry of Economy and Commerce (MEC) and Al Rayan Bank have partnered to launch a special loyalty program for consumers. It’s called the… Read More

Visa Europe Brings New Levels of Simplicity and Convenience to Ireland Consumers

In an age of growing complexity, those brands that can create simplicity by combining, merging and integrating multiple customer experiences are more likely to be on the road to winning… Read More

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U.K.’s Government as a Platform Initiative Making Progress

The U.K. government has been delivering on its Government as a Platform initiative for the past few years. But what exactly is it? The official definition is "Government as a Platform is a new vision for digital government; a… Read More

Decoding the German fashion Social Network

Big brands, glossy magazines, celebrities and lavish advertising campaigns have traditionally set the agenda in the fashion industry. But with the rise of social media, a medium that is by its nature democratic, the rules about what defines a trendsetter… Read More

Digital Transformation Going Slowly for Local U.K. Authorities

Local governments are generally not considered “early adopters” when it comes to technology. Citizens tend to be the ones who use the latest technology, then almost have to force local governments and agencies to finally begin using it.… Read More

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Research

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What You're Saying

Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense. Sorry…
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Your regression statistics are misleading and not accurate statements.  Your comment regarding a p-value of .83 makes no sense.
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we are involved in helping clients in an emerging market to improve on their customer experience delivery through multi-year transformation.…
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