• Industry News:

    Flying Blue Finds ‘Gold’-en Touch in International Category at Loyalty360 Awards

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  • Loyalty Insights:

    Q&A: Mark Stevenson, Marketing Director of Priority and Sponsorship, Europe-based O2 

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  • Top U.K. Mobile Sites Lag Behind Websites in Terms of Customer Satisfaction

    By: Jim Tierney

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Ketchup Group Establishes a New Loyalty Company to…

Ketchup Group Establishes a New Loyalty Company to Carry Out a 5 Year-Plan Within the Eastern European Market Ketchup, a global leader in loyalty marketing, starts a new company in… Read More

Proximity Transforms Customer Experience ShoreTel based UC

Proximity Solutions has announced that INPS has transformed its customer services, following the successful deployment of its UK wide ShoreTel Unified Communications, Contact Centre and Mobility solution. INPS are the… Read More

Turkish Tweaks Loyalty Program

Turkish Airlines has made some subtle changes to its Miles & Smiles program to make provisions for regional and geographic differences. Changes to the programme include: An increase in the… Read More

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Help Wanted: What Good Is Job Creation If…

According to the International Labour Organization, the world needs to create over 500 million new jobs by 2020 to provide career opportunities for people who have jobs now, as well as youth who will join the workforce. But the biggest roadblock to… Read More

Consumer Today Report: April 2013

British consumer confidence crept up in the three months to the end of April, but the mood still remains changeable. This is the key finding of the second edition of The Consumer Today, a quarterly report from dunnhumby and… Read More

Mind the Gap: Closing the Loop with Customers

With the United Kingdom and most of Europe in the midst of, or just emerging from, a double dip recession, consumer-oriented companies are looking for ways other than price to differentiate themselves. Leading companies that are passionate about their customer… Read More

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Research

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What You're Saying

A banks promise of certain rewards - cash, travel or better balance - stems from customer recognition.  But rewards…
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Postal meters/franking machines are a way of saving money on postage costs if you are sending a high volume…
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Iphone business is really a hit. However in some countries, putting up an investment is like a gamble because you…
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