Loyalty360 CX Awards

Congratulations to our 2015 Loyalty360 CX Award Winners

Wyndham Rewards, the loyalty program of Wyndham Rewards, has been awarded top honors in the 2015 Loyalty360 CX Awards. The awards culminated at the 2015 Engagement & Experience Expo, in Dallas, TX, where executives and customer-focused professionals convened to share insights, best practices and innovations related to customer experience and engagement. The Loyalty360 CX Awards honor the brands that are using innovative and best-in-class techniques to deliver customer experiences that ultimately build customer loyalty.

Congratulations to our winners.

 

Best Brand Messaging & Communications in Customer Experience

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group

Gold: Canadian Red Cross

Silver: Tony Roma’s

Bronze: Caesars Entertainment’s Total Rewards

 

Best Customer Insights in Customer Experience

Platinum: EMC

Gold: Allstate

Silver: ATB Financial

Bronze: Safelite AutoGlass

 

Most Customer-centric Culture

Platinum: Guardian Life Insurance Company of America

Gold: Ryder Systems, Inc.

Silver: Overstock.com

Bronze: FedEx

 

Best Measurement in Customer Experience

Platinum: Ryder Systems, Inc.

Gold: Guardian Life Insurance Company of America

Silver: Dunkin’ Donuts

Bronze: Meineke

 

Best Technology & Trends in Customer

Platinum: Chili’s Grill & Bar

Gold: Red Lion Hotel Corporation’s Hello Rewards

Silver: Allstate

Bronze: Hilton Worldwide

 

Best Employee Engagement

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group

Gold: GameStop

Silver: Great Eastern Energy

Bronze: Ryder Systems, Inc.

 

360-Degree CX Award

Platinum: Wyndham Rewards, the loyalty program of Wyndham Hotel Group

Gold: Ryder Systems

Silver: Guardian Life Insurance Company of America

Bronze: Allstate


2014 Loyalty360 CX Awards

Congratulations to the winners of the inaugural Loyalty360 CX Awards. These brands have shown that their outstanding customer experience strategies are making a positive impact on their overall businesses. By using cutting edge tools and techniques in voice of the customer, employee engagement, customer-journey mapping, simplified processes and more, the winners are laying the foundation for customer loyalty.

Winners were announced during a ceremony at the 4th annual Engagement & Experience Expo on November 10 in Dallas, Texas. A field of 44 different brands, representing some of the most valued and recognizable in the world, competed in six categories. For more information about the winning programs, check out the videos below. Be sure to follow the links to read about what sets these brands apart from the competition.

The winners are:

360-Degree CX Award, North America, Platinum Winner - Hilton Worldwide Owners Access; Gold Winner - Safelite AutoGlass; Silver Winner – JetBlue; Bronze Winner – AARP.

360-Degree CX Award, International, Platinum Winner – VV-Auto; Gold Winner – ANZ (Australia and New Zealand Bank); Silver Winner – EB Games; Bronze Winner – Gamestop+.

Best Brand Messaging and Communication in Customer Experience, Platinum Winner - Hilton Worldwide Owners Access; Gold Winner - Safelite AutoGlass; Silver Winner - Global Hotel Alliance; Bronze Winner - AARP.

Most Customer-centric Culture, Platinum Winner – Aramark; Gold Winner - Safelite AutoGlass; Silver Winner - Ford Motor Company; Bronze Winner - Raley’s Family of Fine Stores.

Best Customer Insights in Customer Experience, Platinum Winner - Orbitz; Gold Winner - Safelite AutoGlass; Silver Winner - Global Hotel Alliance; Bronze Winner – Barclaycard.

Best Multi-channel/Omni-channel Customer Experience, Platinum Winner - Hilton Worldwide Owners Access; Gold Winner – GameStop; Silver Winner - AARP; Bronze Winner - Sacra Studios.

Best Technology and Trends in Customer Experience, Platinum Winner - Orbitz; Gold Winner - Hilton Worldwide Owners Access; Silver Winner - Dell Advantage Loyalty Program; Bronze Winner - Ask.com.