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Sky Italia Chooses Vlocity to Provide World Class Omni-Channel Customer Experiences

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Sky Italia Customer ExperiencesAs the onmi-channel customer experience continues to become a reality, the edge between traditional media outlets and innovative cloud-based services continue to blur. The momentum is building, and software developers like Vlocity are increasingly leaping at the chance to pioneer new platforms that can streamline the customer experience across multiple channels and digital devices. And in response, companies such as Sky Italia are welcoming the burgeoning partnerships that are beginning to arise.

The reasons are simple. Consumers are demanding multi-channel customer experiences that are available whenever and wherever they are. Which is why Sky Italia, Italy’s leading pay TV provider, has chosen Vlocity to provide numerous industry applications through the Salesforce1 Platform. Now over 4.7 million Sky Italia households will gain access to upgraded customer experiences through various new self-service options and contact center channels.

"Sky Italia is an industry leader and innovator, committed to delivering compelling pay TV content to consumers at home and on the go," said David Schmaier, Vlocity CEO. "Building on the Salesforce1 Platform, we're helping Sky Italia deliver a more consistent and satisfying omni-channel service experience with greater agility and at a lower cost of ownership than with its legacy, on-premise CRM applications." 

Vlocity, a leading cloud-based CRM software and communications company, announced at Mobile World Congress that it will begin managing over 5,000 B2C contact center employees to handle Sky Italia’s more than 30 million a

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